Archive for the ‘online business’ Category

Australian small business websites hit by hackers in wake of spying scandal

Wednesday, November 6th, 2013
Photo credit; Eliot Phillips on Flickr

Photo credit; Eliot Phillips on Flickr

Hackers claiming links to international activist group Anonymous defaced dozens of websites belonging to Australian businesses recently.

A group calling itself Anonymous Indonesia posted on Twitter a list of more than 100 Australian sites it had hacked, saying the action was in response to reports of spying by Australia.

The websites were defaced with a message reading “Stop Spying on Indonesia” and are mainly owned by small Australian businesses. They seemed to have been chosen at random.

Australia has been implicated in spying by its role in a U.S.-led surveillance network.

Reports that the Australian embassy in Jakarta was being used for spying prompted Indonesia to summon the Australian ambassador last week. And China demanded an explanation from the United States after the Sydney Morning Herald newspaper reported Australian embassies across Asia were part of the U.S. operation.

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Survey shows majority of Australian businesses suffer from digital illiteracy

Wednesday, November 6th, 2013
Photo credit; Justin Marty on Flickr

Photo credit; Justin Marty on Flickr

A survey commissioned by PayPal Australia has found that 57 percent of local businesses identify as having such low levels of digital literacy that it is preventing the business from operating more efficiently.

The survey also found:

  • only 51 percent of respondents said they have tried to improve their digital skills.
  • only 26 percent of respondants were selling online
  • just over a third were listing the business contact details online,
  • 65 percent said that conducting business online is the key to growing.

The survey was conducted by Lonergan Research, which sampled 507 Australian businesses with less than 20 employees.

“Small businesses are a cornerstone of the Australian economy; it is vitally important that public and private sector unite to empower their ongoing success, ensuring that technology does not serve to disproportionately favour geographies, demographics, or industry sectors,” said Jeff Clementz, managing director of PayPal Australia.

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Regional Development Australia Southern Inland wants to boost Australian online business presence

Tuesday, November 5th, 2013
Photo credit; Angela Thomas on Flickr

Photo credit; Angela Thomas on Flickr

Regional Development Australia Southern Inland aims to help local community organisations and small to medium businesses navigate their way around the internet and take advantage of high speed broadband with the Capital Digital Enterprise Program.

“The Australia Government has done research and the reason this program exists is because it showed that only 23% of Australian businesses have a proper online presence,” project officer Richard Everson said. “So 75% of businesses could do better online, there’s a huge potential there.”

The program will be delivered through a series of free weekly workshops facilitated by Three Sides Marketing as well as one-on-one mentoring sessions.

The two-hour workshops include topics such as:

  • creating a website
  • online marketing principles
  • e-commerce
  • online security, and
  • online business tools.

“There’s 16 workshops in total and we’ll run the circuit three times. There’ll be plenty of opportunity to attend workshops over the two years,” he said.

The program is designed for total novices to those who have already ventured into the online world.

Everson encouraged local community groups not just businesses to take advantage of the program which is scheduled to run until August 2015.

“Almost every single person in Queanbeyan belongs to a sporting group or a church group or a youth group or some sort of association. Don’t think just because it’s technology, it has to be a business,” he said.

“Sporting groups can run a website, send text messages to their players if the game’s cancelled, things like that.

“There’s something for everybody.”

An Introduction to the Capital Region Digital Enterprise Program will be held on Tuesday, November 5 at the Airport International Hotel from 5.30 – 7.30pm. Workshops will be held every Tuesday after that. For more information or to book, visit www.crde.com.au.

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iSelect to miss revenue target, CEO resigns

Monday, November 4th, 2013
Photo credit; Dan DeChiaro on Flickr

Photo credit; Dan DeChiaro on Flickr

Australian online comparison company iSelect Ltd said recently it would miss its revenue target for the first half of fiscal year 2014 and revealed that its chief executive, Matt McCann, who had been with iSelect for six years, had resigned just four months after taking the firm public.

iSelect has lost almost 30 percent or about A$120 million ($113.56 million) of its market value since its June listing as earnings missed prospectus projections, raising doubts about the firm’s management of its initial public offering.

“They missed the mark in terms of expectations. There are issues around the whole IPO process – over-promised and under-delivered,” said Peter Esho, chief market analyst at Invast Financial Services.

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Australia’s top entrepreneurs share the best piece of business advice they’ve ever received

Friday, November 1st, 2013
Photo credit; Laughlin Elkind on Flickr

Photo credit; Laughlin Elkind on Flickr

Australia’s greatest entrepreneurs recently shared the best piece of business advice they’ve ever received with StartUpSmart.com. Here is the rundown.

1. Michael Fox – co-founder of Shoes of PreyKeep focused on one core product

His favourite piece of advice came from investors Mike Cannon-Brookes, (of Atlassian), and David Cunningham: “Keep focused on the one core product; don’t try to do more until you’ve nailed that.”

2. Dean Taylor – owner of online wine selling site Cracka Wines – Always have a back-up plan

His favourite piece of advice is a crucial one for business owners, who always need to be prepared with a back-up plan.

Never walk into a room that you can’t walk out of,” he says.

“The person who said it to me was Brett Chenoweth, an old friend and the former CEO of APN. He swears by it,” Taylor says.

3. Mick Liubinskas — Pollenizer founder – Run the numbers

When Liubinskas enjoyed a short stint at IBM, he met a friend — Kurt Bilderback — who told him to “always run the numbers”.

“Mick, you’ve got to run the numbers. Always. Not to get answers, but to know what the questions should be.”

4. Gabby LeibovichThe difference between success and failure

Leibovich said his favourite piece of advice was actually something he received just a couple of weeks ago from retail entrepreneur Joe Segal:“The problem with people is not that they aim too high and fail, but that they aim too low and succeed.”

5. Gary Ng — manager of E-Web Marketing, a digital agency which has won several BRW “Best Place to Work” awards — Get rid of the rules

His favourite piece of advice was provided to him by his mentor, Anthony Robbins: “The more rules you have about how people have to be, how life has to be for you to be happy, the less happy you’re going to be.”

6. Bruce Billson — Australia’s Small Business Minister — Get to work

His favourite piece of advice actually comes from Jason Gehrke, franchising expert: “For every $1000 you plan to invest in your business spend an hour of due diligence, planning and working out how you can profitably engage your customers.”

 7. Dave Slutzkin — head of website marketplace Flippa –  Listen to your customers

His favourite is a mantra for good customer service — although he can’t quite remember who told him the proverb.

“Customers have your best ideas,” he says.

8. John Winning — head of Appliances Online — Control the supply chain

Winning’s favourite piece of business advice actually comes from his grandfather:

“You can’t control what you sell something for; all you can control is what you buy something for. The market controls the sell price, so the only thing you can control is the supplier relationship and this will help you remain competitive.”

9. Andre Eikmeier — Co-founder of Vinomofo — Be careful what you spend money on

His favourite piece of advice comes from his “biggest inspiration”, entrepreneur Seth Godin.

“Don’t spend your resources on ‘customer acquisition’,” he says.

10. Tristan White — Founder of aged healthcare business The Physio Co. — Don’t try to do too much at once

His best piece of advice comes from George Nadaff, the founder of the American fast food chain Boston Market: “You can’t sit on two toilets.”

11. Naomi Simson — Head of ‘experiences’ retailer RedBalloon — It’s in your control

This proverb comes from a colleague who attended a presentation.

“If it’s meant to be, it’s up to me,” she says.

12. Jacqueline Arias — Founder of Republica Coffee — Your products aren’t special

Her favourite piece of advice comes from Carolyn Cresswell, who founded Carman’s — one of Australia’s other food-based success stories.

“Stop believing that your products are special, and start playing the very best game you can play.”

13. Dean Ramler — Founder of online furniture business Milan Direct — Details matter

His best piece of advice comes from his grandfather, who also worked in the furniture trade.

There is no such thing as a detail too minor!”

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One Cent Flights & Wines take off

Wednesday, October 30th, 2013
Photo credit; Ben Hosking on Flickr

Photo credit; Ben Hosking on Flickr

After filling niches in the emerging group buying marketplace and giving a new twist to the classic auction website, cousins and co-founders Matt and Elliott Donazzan’s pay-to-bid auction sites are now bringing in over $100,000 per month in revenue.

One Cent Flights and One Cent Wines allow users to bid on flights and wine, respectively, for lower prices. The sites put a new twist on the auction site by charging people for bids.

And the sites have taken off so much, the two entrepreneurs have sent their wine and travel company partners significant volumes of traffic.

The Donazzans have hit on a workable model and they’ve recently launched a fundraising round to raise between $1 million and $5 million.

“A year ago we were a little start-up, and we’re not a massive business yet, but we’re a niche database player that is getting some success at an early stage,” Donazzan says.

He says their database is currently at just over 200,000 users, and they’re growing by 10,000 a month. They’re aiming to get to two million users in the next 12 to 24 months.

One Cent Flights launched in August 2012. The idea emerged from gaps they kept spotting as Matt was exploring group buying sites and Elliott was running his own eBay business.

“We thought if we focused on specific product niches that people really wanted rather than the broad approach of group buying sites, we could build something big,” Donazzan says. “We launched with flights because we noticed the other pay to bid sites were focused on male-centric products. So we saw a big untapped opportunity with online businesses only ignoring a big part of society and consumers,” he says. “We did a whole bunch of focus groups, and the topic that came up again and again was travel.”

He describes their model of seeking a customer first and then creating a product for them has worked well for their rapid growth.

They expanded into wines after it was the lead product identified by focus groups with another market they believed was overlooked by group buying sites, men over 35.

With plans to expand internationally, primarily into South East Asia, Donazzan says the funds they’re raising will go towards expanding their team of five.

To read more on this story, click here.

Well-known online entrepreneur shares 10 signs that an internet company will fail

Monday, October 28th, 2013
Photo credit; Nima Badiey on Flickr

Photo credit; Nima Badiey on Flickr

Australian internet entrepreneur Fred Schebesta,  who founded online comparison website finder.com.au and is also a StartupSmart mentor, has put together a list of the signs he says show that an internet company is likely to fail.

Here are Schebesta’s 10 indicators that an internet company is set for failure:

1. The owner expects it to go viral

“The most successful viral campaigns out there are for brands that have already established themselves in the market and have an existing following. Viral campaigns drive brand awareness not sales and should support a core marketing strategy, not the other way round.”

2. The chosen idea adds to an already ‘successful’ core product

“A product that adds value to another successful idea can thrive in the beginning however, when the existing product fails or its owner decides that they can create that add-on even better, this business becomes redundant.”

3. The product is good but could easily operate as a free service

“I’ve watched entrepreneurs crumble as larger businesses swoop in and offer a similar service for free. Remarkably I’ve also watched as others try to establish a paid service when it’s already available at no cost to the consumer! It’s not a good idea if money can’t be made from it.”

4. It’s a faceless business

“Brands that are non-personable scream out to customers that they’re money-making schemes. Customers need someone to talk to when things go wrong, otherwise frustrations can kill a good reputation.”

5. The owner has picked a business where others continuously fail

“Two words — group buying. Why do businesses keep trying to establish in this dying market, especially when it’s dominated by a handful of larger businesses? Too often I see business owners who are too proud to change an idea or enter a different market, sometimes you just have to go back to the drawing board.”

6. There is no differentiation to well-established competitors

“Think realestate.com.au or Seek.com.au — they operate so well in the market that smaller competitors don’t stand a chance. When an entrepreneur thinks they have a differentiation, they need to question how long it would be before their largest competitor also incorporates this idea.”

7. The business can’t be explained to a 12-year-old

Over-complicated ideas result in users switching off completely. If a 12-year-old doesn’t understand a product then I say don’t bother taking it any further.”

8. It’s for a niche market, not the mass market

“Australia is already a tiny market to operate in and those businesses with a niche idea are narrowing their success even further. When an idea becomes too specific consumers feel alienated and lose interest.”

9. eBay, Google or Facebook are its biggest competitors

“I am flooded with requests each month from the ‘budding’ Mark Zuckerberg. You are not the next social network. That ship has sailed, now we need to move on.”

10. The owner is trying to find new industries or customer problems to solve

“If a product doesn’t solve an obvious problem or make a customer have an ‘Aha!’ moment then it shouldn’t exist. If there are existing solutions to problems that an entrepreneur is trying to compete then they need to innovate in a whole new way to get audiences on board.”

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Australian entrepreneurs work long hours on their businesses

Friday, October 25th, 2013
Photo credit; Pavel Medzyun on Flickr

Photo credit; Pavel Medzyun on Flickr

SmartCompany’s annual Smart50, the website’s list of the 50 fastest growing companies in Australia, includes some of the hardest working people in the country.

SmartCompany asked some of the many entrepreneurs featured on the list how many hours they put into their businesses and the answers skewed toward long hours.

More than half (52%) of entrepreneurs in the Smart50 for 2013 worked more than 56 hours a week. A full 10% worked more than 70. Three founders said they put more than 75 hours a week into their business.

Ruslan Kogan, founder and CEO of Kogan, told LeadingCompany last year that he hadn’t had a holiday in seven years.

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Huffington Post blogger shares insight into online business and why yours might be failing

Wednesday, October 23rd, 2013
Photo credit; Dnikolos on Flickr

Photo credit; Dnikolos on Flickr

Huffington Post blogger Don Dodds shares these six reasons why your online enterprise might be a little underwhelming.

#1) You targeted the wrong niche — or you didn’t target a niche at all.

Prior to starting your business, you need to answer these questions:

  • Is there a demand for my idea?
  • How much competition is there for my product or service?
  • Who are my top competitors?
  • Do I stand a realistic chance of outranking them (particularly in the organic search results)?
  • Where is the industry headed?
  • Is my product or service gaining momentum or is it on a downward trend?

Dodds says after you’ve investigated these questions you might need to reevaluate your business idea.

#2) You don’t have a clear business model for your website.

While it seems like common sense to begin your business with a clear business model in mind, Dodd says many new online business owners start with a vague idea at best when it comes to monetizing their website, but they need to be much more focussed.

Aside from selling advertising through Google’s AdSense program, you could consider offering an informational product such as an e-book if you’re running an information site, or you could also charge a fee for premium subscribers to your content.

#3) You’re trying to do too many things at once.

Focus on one or two important tasks per day.

Next, combat distractions by eliminating information overload like excessive e-mail subscriptions. Dodd says not to fall into the trap of spending many hours of your day consuming blog posts, e-books, and emails about how to improve your online business, but, instead, to get out there and work on your business, one step at a time.

#4) You’re being a control freak.

Dodd says not to be afraid to outsource things like website design, logo creation, and content development if you’re unfamiliar with them to help save you time (to work on other areas of your business) and make sure your website looks professional.

#5) You’re not sure how to market your product or service.

As an online business owner, Dodd says, you have two options when it comes to marketing your business: Learn the tricks of the trade yourself, or hire an expert SEO or social media consultant to do the job for you. Just make sure it gets done properly, and remember time is your most valuable asset.

If you want to learn how to do it yourself, begin with a broad overview of the various advertising and marketing techniques that are specific to the Internet like pay-per-click, social media, press releases, blogging, and search engine optimization (SEO). Educate yourself on each of these and find out which strategies work best for your own business by testing. Get help with some vital factors for SEO planning.

Finally, know that simply having the pillars of a smart marketing strategy in place is not enough. You have to measure your progress and continue to make refinements. You can quickly get started on this task by signing up for an account with Google Analytics.

#6) You bought into the get-rich-quick dream.

The greatest barrier to online success is unrealistic expectations. Unfortunately, this has become an epidemic due to get-rich-quick schemes promoted by a handful of Internet marketing gurus. It’s tempting to get caught up in the hype, but don’t. The best defense against this kind of toxic thinking is to avoid any kind of system that promises easy riches. Instead, focus on the steady growth of your company.

To read more on this story, click here.

Rural Australian businesses missing out on online opportunties, AgriFood Skills Australia aims to change that

Monday, October 21st, 2013
Photo credit; Richard Taylor on Flickr

Photo credit; Richard Taylor on Flickr

According to Tim Gentle, who has been developing web marketing strategies for ten years, nearly all country based businesses have a reason for not having an online presence.

Some of the excuses he’s run into include:

  • online is what kids do
  • the internet speed where I do business is too slow
  • my clients are local I don’t need to be on the web.

“You don’t have to be scared of it,” Gentle says. “It’s a lot of fun.”

“I had a gentleman who couldn’t even download a photo from his camera” he recalls. “Now he’s putting up YouTube videos onto his online store, and getting his wife to demonstrate things in his shop.”

Running a business is about being competitive, and Gentle suggests if you don’t have an online presence, you will be lagging behind.

And while internet speeds is definitely an issue, new infrastructures will change this and it’s important to be set to go straight away.

AgriFood Skills Australia will be hosting different courses in different communities in the next three months with Federal Government support.

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