Posts Tagged ‘Australian Competition and Consumer Commission’

Sydney Morning Herald gives overview of online product safety guidelines

Monday, March 31st, 2014
Photo credit; SEOPlanter on Flickr

Photo credit; SEOPlanter on Flickr

If you sell products online to Australian customers, you have to meet certain product safety requirements under Australian Consumer Law.

To help you with this, the Australian Competition and Consumer Commission (ACCC) has written a guide for businesses that outlines the steps you can take to meet safety requirements in your business. It also provides great tips for selling online, including:

  •     use good quality photos of your products
  •     give clear product descriptions and instructions for use
  •     provide an age-grading on children’s products
  •     check Australian safety standards and bans before listing a product for sale on your website.

Meeting the ACCC standards helps you to avoid:

  •     the costs of recalling unsafe products
  •     damaging your reputation
  •     exposing your business to legal action or formal complaints
  •     losing customers.

Download the Consumer product safety online guide now from the ACCC website.

To read more about this story, click here.

 

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Posted in Australia, business, E-mail & the internet, internet usage, online business, Online Sales, online shopping, online stores, selling online | No Comments »

Scoopon gets hit with accusations of cheating

Thursday, July 11th, 2013

The Australian Competition and Consumer Commission (ACCC) has levied accusations against online coupon website Scoopon in Federal Court. 

The ACCC has alleged that Scoopon engaged in misleading and deceptive conduct and made false and misleading representations to businesses and consumers.

The ACCC alleges that Scoopon:

  • misled consumers regarding their ability to redeem vouchers, their refund rights and the price of goods advertised in relation to some of its deals;
  • that Scoopon told businesses there was no cost or risk involved in running a deal with Scoopon, when a fee was in fact payable to the site, and;
  • that Scoopon misled businesses by claiming that between 20 and 30% of vouchers would not be redeemed, when there was no reasonable basis for this representation.

The ACCC is seeking declarations, injunctions, community service orders, pecuniary penalties and costs in the Scoopon case.

To read more on this story, click here.

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Posted in Australia, business, cybercrime, Federal Government, fine, online business, Online Sales, online stores | No Comments »