Archive for the ‘selling online’ Category

Dick Smith’s sales up thanks to stronger online showing

Friday, May 2nd, 2014
Photo credit; David Jackmanson on Flickr

Photo credit; David Jackmanson on Flickr

Dick Smith reported a 1% rise in sales during the first quarter this year, with online transactions jumping by 47% to represent around 4% of all retail sales.

Australian sales of $238.4m were up 6.4% compared to the three months to the end of December.

Dick Smith’s managing director, Nick Abboud said that the strong growth in online sales was a highlight in the first three months of the calendar year.

“During the quarter, we expanded our offer into Westfield and Ebay. This expansion, combined with our existing websites and our online capability, supports our omni-channel offer and allows us to compete strongly with pure online retailers,” Abboud said.

“We anticipate that by June 2014, our store fulfilment will provide our customers with the flexibility of quicker and cheaper local delivery or click and collect in each of our 368 stores.”

To read more about this story, click here.

Have you updated to WooCommerce 2.1 yet?

Tuesday, April 8th, 2014
Photo courtesy of Bottled Void on Flickr

Photo courtesy of Bottled Void on Flickr

In February, WooCommerce released WooCommerce 2.1, nicknamed the Peppy Penguin.

Among the improvements and changes for WooCommerce 2.1 are under-the-hood improvements to make it faster, a new-looking administration panel, improved reporting tools and default templates that are now responsive.

To read about all the improvements of WooCommerce 2.1, plus a step-by-step guide to updating your site safely, click here.

Sydney Morning Herald gives overview of online product safety guidelines

Monday, March 31st, 2014
Photo credit; SEOPlanter on Flickr

Photo credit; SEOPlanter on Flickr

If you sell products online to Australian customers, you have to meet certain product safety requirements under Australian Consumer Law.

To help you with this, the Australian Competition and Consumer Commission (ACCC) has written a guide for businesses that outlines the steps you can take to meet safety requirements in your business. It also provides great tips for selling online, including:

  •     use good quality photos of your products
  •     give clear product descriptions and instructions for use
  •     provide an age-grading on children’s products
  •     check Australian safety standards and bans before listing a product for sale on your website.

Meeting the ACCC standards helps you to avoid:

  •     the costs of recalling unsafe products
  •     damaging your reputation
  •     exposing your business to legal action or formal complaints
  •     losing customers.

Download the Consumer product safety online guide now from the ACCC website.

To read more about this story, click here.

 

Australian businesses getting serious about online sales

Friday, March 28th, 2014
Photo credit; Timothy H on Flickr

Photo credit; Timothy H on Flickr

Myer boss Bernie Brookes and his counterpart at David Jones, Paul Zahra, believe they will both get to 10% of total sales done online over the next three to five years.

Australian retailers are crawling to 10% online penetration slowly, while their retail peers in the US and Britain have already met and surpassed that benchmark and are well on their way to 20% of all sales done online.

Analysts agree that Australian retailers have been slow to get online, and that hesitation and lack of investment going back to last decade have meant we will probably remain behind the pace of the US and western Europe.

”The Australian department stores in particular and retailers in general have copped a lot of flack for being slow to move online,” said Caroline Finch, senior analyst at research group IBISWorld.

”Myer and David Jones in particular have been slow when compared to their international counterparts, and the department store industry has gone backwards over the last five years largely as a result of losing market share to other players who have jumped into the online space.”

Brookes says the current trajectory of online sales in Australia is similar to what was experienced in the US and Britain, which augurs well for stores such as Myer matching the online sales rates booked by the likes of Neiman Marcus and John Lewis.

”If you look at the growth of online for John Lewis, Debenhams, Macys, Nordstrom and Neiman Marcus and you plot it – it’s almost identical to us.

”It’s start at zero, goes to 1 per cent, doubles to 2, then doubles again to 4, double to 8 and that’s exactly the game plan we are seeing from a Myer point of view. So it’s happening at the same rate.”

The key game-changer, experts agree, is the proliferation of hand-held mobile devices, such as iPhones and tablets, that liberate shoppers to be able to make on-the-spot purchases as they walk through a department store, ride on a train or like what they see in a magazine as they sip a coffee at their favourite cafe.

”And this is what we see in the banking sector,” said NAB retail sector head Tiernan White, ”where mobile connectivity is extremely important to us.

”Access to quick transactability is certainly helping online sales.”

To see more on this story, click here.

New chart gives perspective on Australian online shopping

Wednesday, March 26th, 2014
Photo credit; SEOPlanter on Flickr

Photo credit; SEOPlanter on Flickr

A new chart from Business Insider Australia shows just how big and small Australian online spending is.

While online spending was $14.9 billion for the year to January, that only represents about 6.5% of traditional retail spending. Home grown Australian retailers have the largest share of online sales, almost three-quarters of the market.

Traditional retail spending, in comparison, does more than that each month, or about $22.8 billion.

To see the chart and read more about this story, click here.

Eventbrite opens up shop in Melbourne

Wednesday, March 19th, 2014
Photo credit; Bev Sykes on Flickr

Photo credit; Bev Sykes on Flickr

Australia continues to attract online businesses from overseas and the latest to open a branch in the country is San Francisco-based Eventbrite.

Eventbrite, an online platform that allows users to promote and sell tickets to live events, will open an office in Melbourne soon, while file-sharing service Hightail (previously known as YouSendIt) has already opened its Asia-Pacific headquarters in the city.

Eventbrite’s husband-and-wife founders, Julia and Kevin Hartz, visited the city to formalise a sublease deal with start-up 99Designs to house the beginnings of the company’s fifth international office. The company, launched in the US in 2006, already has offices in San Francisco, London, Argentina and Brazil.

The Australian office will focus on sales and marketing. “Australia has always been one of our core international markets since the beginning of time,” said Julia. “We really started to see traction in 2008, just a couple of years in [from launching]. We have localised the site for Australia but we are now interested in really getting in there and having a strong presence.”

To read more on this story, click here.

New Year’s resolution turns into hugely successful business for Sydney woman

Friday, March 14th, 2014
Photo credit; Bradley Gordon on Flickr

Photo credit; Bradley Gordon on Flickr

Amy Ta from Sydney just marked her one year anniversary as a business owner.

“I really wanted this year to be different,” she says. “I wanted to do something that I loved.”

A fan of buying and selling online, Ta’s New Year’s resolution for 2013 was to create her online store, Seventh Tree Soaps. She now produces handmade soaps for customers worldwide.

“One third of my business is in the United Arab Emirates,” Ta says.

Agents for brick and mortar stores are also flocking to get a piece of the quality products she produces.

“People want products that are unique and well crafted,” she says.

Now her full-time job, Ta’s online store has performed so well she is considering expansion.

“I am already thinking of putting on staff to help,” Ta says. “It’s amazing. For now I have unofficial help from my husband.”

To read more about this story, click here.

Demand for products leads some online Australian stores to open physical shops

Friday, March 7th, 2014
Photo credit; Christian Haugen on Flickr

Photo credit; Christian Haugen on Flickr

Kylie Jackson, from Melbourne,  didn’t plan on opening an online business, but was coerced by friends into establishing Wallfry three years ago to sell her artwork for kids rooms. Now she is fending off agents from brick and mortar shops who want her products in their stores.

“The key for my product is being able to personalise the colours,” she says. “It’s a unique service I offer that I don’t want to lose.”

The demand on some online businesses mean that some have to open physical stores, like the father and daughter team of Peter and Krystal Ruchs, who opened Winestains Barossa, selling items produced from recycled wine barrels.

“We had so many people wanting to view the products,” says Krystal. “This was the next logical step. We didn’t think there would be such demand. And we only sell within Australia”.

To read more about this story, click here.

Keeping up with online business trends hot topic in Australia

Wednesday, March 5th, 2014
Photo credit; SEOPlanter on Flickr

Photo credit; SEOPlanter on Flickr

Online marketing guru Paul Neihus from Can Do Training says it’s imperative for Australian businesses to keep up with the latest online business trends.

Recently, 78 local businesses attended an Online Essentials seminar held by The Morning Bulletin to hear Neihus, from Can Do Training, talk about winning the battle between clicks and bricks, and using the internet to drive customers their way.

With $14 billion in online sales in Australia last year alone, online marketing has changed the way companies do business.

Chemist Warehouse Rockhampton owner, Paul Arnold said he was part of the biggest online pharmacy in the country, but his interest was in growing a local presence.

“Today [Feb. 11] brought home the importance of linking with local customers and realising that a lot of people do their research online, but still shop locally,” he said.

“We need to do everything we can to build that relationship so they want to shop here we’re not just entitled to it.”

To read more on this story, click here.

Finding online niche takes small town retailer nationwide

Monday, March 3rd, 2014
Photo credit; Tatiana Gerus on Flickr

Photo credit; Tatiana Gerus on Flickr

When Jane Cay bought an existing retail business in the small New South Wales town of Cooma in 2004, it was an eclectic mix of saddlery, Akubra hats and women’s fashion and employed five staff.

After removing the outfitters merchandise and honing in on women’s fashion, the business began to grow solidly at a rate of 10-20% per year. And in 2006, given the growth in online business, Cay made the decision to take Birdsnest online.

“We quickly realised that we weren’t in the business of selling dresses — we were in the business of solving a woman’s wardrobe dilemma,” Cay says.

She did a lot of online research to get her website up and running and develop the brand, focusing on giving online customers the same high standard of customer service that the in-store customers received.

Cay’s thorough planning and commitment to the website and customer service has paid off: since the website started, the business has grown to more than 100 team members, the website records five million page views or 500,000 visits every month, and it sells to people all over Australia and the world.

To read more about this story, click here.